Best Practices

At SPi CRM, our approach to Total Quality is simple: Quality is in everything we do.

Corporate Commitment. Total Quality.

Our commitment to uphold the values of Quality and continuous improvement is embodied in our Quality Policy. We inspire success in quality standards that...

  • surpass customer expectations through continuous improvement,

  • promote proactive collaboration and empowered teams,

  • create value-adding processes based on a total systems perspective, and

  • build equitable and beneficial relationships with our business partners.

Our deeply-ingrained focus on best practices across all levels and activities has become one of our key competitive advantages.

Our best-practice certifications and methodologies are seamlessly integrated with our Total Quality Program, which enables us to consistently deliver cost-effective, high-quality solutions for our customers.

  • ISO 9001:2008

    First company of our kind to receive ISO certification in 1995, and the first to achieve ISO 9001:2008

  • ISO 27001:2005

    The gold standard in certifying that information assets are protected, SPi CRM has been regularly certified since 2005

  • Sarbanes-Oxley (SOX)

    Strict adherence to SOX practices, dedicated to reinforcing top management responsibilities, as regards internal audit and information circulation

  • PCI Security Standards Council

    Rating of “Excellent” on external penetration testing on network security for our Customer Service Practice

  • Lean Six Sigma

    Employment of advanced analytical and statistical tools to monitor and control work processes