Banking and Financial Services
The global Banking and Financial Services industry is rebounding from the crisis of the previous decade. As consumer and business confidence grows, governments have placed increasing restrictions on financial institutions. New initiatives pertaining to the Treating Customers Fairly (TCF) principle, Consumer Financial Protection Bureau, and similar regulations throughout the world have resulted in changes to how institutions treat their customers and their financial information. At the same time, the explosive growth of social media and chat has opened communication channels and opportunities for financial institutions to connect with customers.
As a pioneering leader in customer relationship management outsourcing in the Philippines, SPi CRM delivers multi-lingual solutions to leading financial services firms. Our customer experience solutions encompass Customer Acquisition, Issues Resolution, Card Fulfillment and Replacement, Merchant Services, Social Media Management, Transactional Technical Support, and Inbound Collections.
Whether their channel of choice is voice, email, chat, or social, SPi CRM provides the best experience for your customers, in more than a dozen languages.