Media and Entertainment

The media and entertainment industry is fueled by the hunger of a very demanding audience. Customer experience management has become key to keeping up with an ever-growing subscriber base, the frequent introduction of new products, mergers and acquisitions among industry players, and the implementation of many other support services solutions.

As a pioneering leader in customer relationship management outsourcing in the Philippines, SPi CRM delivers multi-lingual solutions that drive profitability and value for media and entertainment companies. Our consultative approach toward client engagements, customer care, technology implementation and 360° end-to-end service delivers superior results to drive profitability and value.

Our services include Tier I to Tier III Technical Support, Customer Acquisition, Customer Care and Billing Issues, Collections, and Back Office. Whether their channel of choice is voice, email, chat, or social, SPi CRM provides the best experience for your customers, in more than a dozen languages.

Big ways we've helped clients in

Media and Entertainment

  • Cultivate

    Developed a knowledge base for one of the most complex DVR systems in the US

  • Retain

    Launched the most successful customer retention program in a satellite TV provider’s history

  • Maximize

    Reduced AHT for Tech Support from 803 to 681 seconds per call

Clients in the Media and Entertainment sector

  • Two of the world’s leading digital broadcast satellite TV providers
  • A digital broadcast satellite TV provider based in the Philippines

Some of our service highlights in the industry

  • Launched the most successful customer retention program in a satellite TV provider’s history
  • Developed a knowledge base for supporting and troubleshooting one of the most complex DVR systems in the US

Testimonials