Project-Based Customer Service Representative

upper set
Job Description: 

Responsible for answering inquiries relating to the company's products and services, assists customers with transactions and complaints, has the ability to work under pressure, able to multi-task and is flexible to do overtime as needed.

Location(s): Mandaluyong, Quezon City, Pasig, Iloilo and Dumaguete City, Philippines

Employment Type: Full-time

Employment Type: 
lower set
  • Answers inquiries relating to products, services and current promotions
  • Communicates and explains the value of the client brand and benefits of services to potential customers by establishing relationships and building strong rapport
  • Verifies if information relayed is accurate and complete to properly address customer’s concerns and queries
  • Keeps customers’ private information confidential
  • Creates value by providing quality customer service in every call performed by applying phone ethics, principles and standards
  • 18 years of age and up
  • High school graduate
  • Average communication skills
  • With or without work experience