Welcome to SPi CRM
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About SPi CRM
SPi CRM is a pioneering leader in customer relationship management offering voice, chat, email and social media services. We provide multi-lingual solutions that cover the full customer-engagement lifecycle. Many of the world’s leading brands trust SPi CRM with their customers and their brand equity.
Solutions
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Customer Relationship Management
Our expertise makes every interaction a revelation, for your customers and your company.
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Customer Growth Management
Let your customers explore and enjoy your full range of offerings – we give more to them, to get more for you.
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Social Media Response Management
Never miss a chance to make a big hit with your customer base!
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HR Strategic Services
We take the load off your peoples’ shoulders, so they can set their sights on success.
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IT Managed Services
Discover enhanced IT flexibility and responsiveness with our innovative service model.
Industries We Serve
- Telecoms and IT
- Media and Entertainment
- Travel and Hospitality
- Retail
- Banking and Financial Services
- Healthcare
How we've helped clients in
Telecoms and IT
Improved a carrier’s Service Level by 30% through business continuity efforts
How we've helped clients in
Media and Entertainment
Launched the most successful customer retention program in a satellite TV provider’s history
How we've helped clients in
Travel and Hospitality
Developed an online tour package booking system, which eliminated passenger complaints
How we've helped clients in
Retail
Reduced a retailer helpdesk’s repeat calls by 50% due to faster turnaround time
How we've helped clients in
Banking and Financial Services
Increased a credit card issuer’s sales conversion from 7% to 38% in 2 years
How we've helped clients in
Healthcare
Designed a more efficient and profitable customer experience program
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How do we keep customers delighted and devoted?
By reaching out to them with positive, productive people, who thrive in an environment of encouragement where they get limitless choices and chances for personal and professional growth. Our incredible company over the last six years proves that this philosophy works!
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